Privacy Policy
OfferShark is a product of TIKTAALIK AI LABS INC. ("we", "us"), a company registered in British Columbia, Canada. This policy explains what data the OfferShark desktop app and the offershark.ai website collect, how we use it, and the choices you have. Questions? Email info@offershark.ai.
The short version
- Audio is never stored. Session audio is streamed for real-time transcription and discarded. We keep no recordings.
- Your account works on the web and desktop. Google sign-in uses your verified email address and Google account ID to identify your OfferShark account.
- We never see your card. Payments are processed by Stripe; card details never touch our servers.
- We don't sell your data. No advertising, no data brokers, no exceptions.
1. Data we collect
- Account and sign-in data. We keep your email address, verification status, and sign-in records. If you use an email password, we store its salted hash, not the password. If you choose Google sign-in, we verify Google's sign-in credential and store your verified email address and Google's stable account identifier to create or find your OfferShark account. We do not request access to your Gmail messages, contacts, or Google Drive.
- Billing data. Purchase history (plan, session packs, amounts, dates) and a Stripe customer reference. Card numbers are held by Stripe, not us.
- Session content. During an active session, system audio is streamed to our speech-to-text provider for live transcription. Transcript excerpts and screen captures you trigger are sent to AI providers to generate text answers. We do not keep audio recordings or screen captures. For signed-in sessions, we retain text transcripts and AI questions and answers for up to 30 days to improve product quality. These quality records use a derived account identifier rather than your account ID, email address, or resume; the words spoken may themselves contain personal information. If you choose to save an interview to your account, we also store its details, transcript, and generated reports so you can review them on the web and desktop.
- Resume data. The original resume file is read on your device. If you upload its extracted text to your account, we store that text and an AI-generated summary to personalize answers across devices. You can delete this account copy in the app.
- Web sign-in data. Our website stores your OfferShark session credentials in your browser's local storage so you can stay signed in. When you approve a desktop sign-in from the web, we use a one-time request ID to connect that desktop app to the same OfferShark account.
- Usage data. Interview usage records and basic diagnostics (app version, OS) needed to run the service and help you with support requests.
2. How we use it
- To provide the service: sign you in on the web and desktop, transcribe audio, generate answers, show the interview records you chose to save, and sync your access and subscription.
- To bill you and send transactional email (verification codes, password-reset codes, receipts).
- To respond to support requests and keep the service secure.
- To review short-lived conversation records and improve transcription, question detection, and AI answer quality.
We use Google sign-in data only to authenticate and identify your OfferShark account. We do not use Google account data to generate AI answers or train AI models. We do not use your session content to train AI models, and we do not sell or rent personal information to anyone.
3. Service providers
We share data with a small number of processors, only as needed to run OfferShark:
- Stripe — payment processing and subscription billing.
- Deepgram — real-time speech-to-text (audio streamed, not retained by us).
- AI model providers — transcript excerpts and screen captures are sent to generate answers during your session.
- Resend — transactional email delivery (verification and password-reset codes).
- Amazon Web Services — application hosting in the Canada (ca-central-1) region.
- Google — optional account authentication. Google provides the verified email address and account identifier described above; OfferShark does not access Gmail or other Google content.
4. Retention and deletion
Account and billing records are kept while your account is active and as required for tax and accounting purposes. Your Google account identifier is kept with your OfferShark account until that account is deleted. Session audio is never retained. Quality conversation records are automatically deleted after 30 days and can be deleted earlier on request. Saved interview transcripts and reports remain in your account until you delete the interview or request account deletion. To delete your account and associated data, email info@offershark.ai from your account email and we will action it within 30 days. You can delete uploaded resume text in the app. Data stored only on your device can be removed in the app or by uninstalling it. Billing records may be retained where required by law.
5. Security
All traffic between the app, our servers, and our providers is encrypted in transit (TLS). Passwords are stored only as salted hashes. Access to production systems is restricted and logged.
6. Your rights
Under Canada's PIPEDA and BC's Personal Information Protection Act, you may request access to, correction of, or deletion of your personal information. Contact info@offershark.ai and we will respond within the timelines those laws require.
7. Children
OfferShark is intended for working professionals and is not directed at anyone under 18. We do not knowingly collect data from minors.
8. Changes
If we make material changes to this policy, we will update this page and note the new effective date. Continued use of the service after a change means you accept the updated policy.
9. Contact
TIKTAALIK AI LABS INC. · Surrey, British Columbia, Canada
info@offershark.ai